DELIVERY & SHIPPING

We currently deliver within Australia only. We do not ship internationally.

Orders will be delivered to the delivery address provided at checkout, or as updated with our Customer Care team prior to dispatch. We are unable to deliver to PO Boxes or Parcel Lockers due to the size and nature of many of our products.

Delivery Fees

Delivery fees and delivery timeframes vary depending on:

• the size and weight of your order;

• the number and type of products purchased;

• where the products are shipping from; and

• the delivery destination.

Delivery fees will be calculated and displayed at checkout prior to payment and included in your order total. Delivery estimates provided at checkout.

If delivery of an order will result in unacceptably high freight charges to us, we reserve the right to contact you after your order is placed to request additional delivery fees prior to dispatch. If you do not wish to proceed, you may choose to cancel your order, in which case a full refund will be issued.

Changes made by you to the delivery address or delivery requirements after an order has been placed may incur additional charges.

Dispatch Timeframes

Unless otherwise stated, in-stock items are generally dispatched within 7-10 business days from order confirmation. Dispatch timeframes may be longer during sale periods, peak trading periods, public holidays, pre-order items or where items are made to order.

From time to time, dispatch timeframes may be extended due to circumstances outside our control, including supplier delays, freight disruptions, technical issues or payment verification checks.

We will endeavour to keep you informed if we anticipate any significant delays. For the purposes of these Terms, business days refer to business days in the relevant Australian State or Territory from which your order is dispatched.

Delivery Methods

We work with a range of trusted third-party delivery partners across Australia.

Depending on the delivery method selected and the size of your order:

• some deliveries will include tracking details sent via email; and

• some delivery partners may contact you directly to arrange or confirm a suitable delivery date or time.

Delivery partners and methods are selected at our discretion based on the nature of your order.

Delivery Times & Delays

Delivery timeframes provided at checkout or elsewhere on our website are estimates only and are not guaranteed.

While we work closely with our delivery partners to ensure timely delivery, we are not liable for delivery delays caused by third-party carriers, weather conditions, industrial action, peak periods, or events outside our reasonable control.

Failed Deliveries

It is your responsibility to ensure delivery details are correct at the time of ordering.

If delivery cannot be completed due to an incorrect address, access issues, or failure to collect or re-schedule delivery, you may be responsible for any additional delivery or re-delivery fees.

If a delivery is unsuccessful after multiple attempts or an extended period, we reserve the right to cancel the order. In these circumstances, any refund issued may be less delivery fees and reasonable handling costs.

Faulty or Damaged Goods

Your rights under Australian Consumer Law are always respected. If an item arrives damaged, is faulty, or is missing parts, you may be eligible for a replacement, refund, or credit. 

Contact us within 5 working days of receiving the product with photos and your order number. We’ll assess and work with you on the best outcome.

If the product is damaged or faulty and this item is in stock, we offer a replacement of the same product, if this item is on pre order, the item will be sent out once it arrives into our warehouse. 

If you have questions or need help, our customer support team is here for you at info@pandrstyling.com.au